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Have any questions? Want to request a product we don’t have? We are always available to talk about your next big event and how we can help.
While there is no minimum for rentals, there is a minimum rental requirement to have your equipment delivered. Delivery minimums vary by location, starting at $100.00.
All reservations require a valid credit card, signed rental agreement, and signed credit card authorization form for all reservations. A deposit is required. The minimum deposit is 50% for orders.
All payments are non-refundable. Credit card is the only accepted form of payment. All credit card payments are subject to a 3% processing fee. After the deposit is paid the remaining payment is due with one of these methods at least 3 business days prior to delivery. Please see below in reference to our cancellation policy.
Payment(s) are non-refundable. Payment(s) are applied to account as store credit ONLY for rentals cancelled more than 7 days from Invoice date. Rentals cancelled 7 days or less from Invoice date are not credited; restocking fee(s) may apply. Once delivery is scheduled full payment is due and will be charged to card provided. Special order items are not credited and must be cancelled at least 1 month prior to event.
Customer is responsible for equipment from delivery to pick up. If equipment is damaged/missing, customer will incur repair/replacement charges. Missing equipment will be charged an extended rental per day until returned. If not returned within 3 days, full replacement value will be charged in addition to the extended rental days. If your event is outdoors, equipment must be protected from elements. Do NOT place wet items in bags or area without ventilation.
All equipment must be placed as delivered, stacked, and returned to packaging. Additional charges will apply for scattered equipment, or if it is not in area where delivered.
Many items should not be left outside as they can become damaged from rain/water. Chiavari chairs, farm tables, vineyard chairs, linens, and other items made from wood/fabric are items easily damaged by weather. Wet/damp linens should not be placed in plastic bags or enclosed as they will quickly mold. Candle wax will also ruin most linen/fabric items.
Standard delivery includes placement of equipment in a singular, cleared area on ground level within 50′ of truck with a clear and easy to maneuver pathway. We will assign a 2-5 hour delivery window the week of your event. The delivery date will be scheduled either day of event or 1-3 days prior to event, determined by Palm Beach Event Rentals. You will be notified of delivery date and estimated arrival window the week of your event, once it has been scheduled. Delivery times are ESTIMATED, not guaranteed. Delivery/Pick Up dates/times are NOT guaranteed unless specified on invoice. If you require a guaranteed date/time, you MUST notify the office at least 72 hours prior to event; an additional charge will apply.
All equipment must be placed as delivered, stacked, and returned to packaging. Additional charges will apply for scattered equipment, or if it is not in area where delivered.
We will assign a 2-5 hour delivery window the week of your event. The delivery date will be scheduled either day of event or 1-3 days prior to event, determined by Palm Beach Event Rentals. You will be notified of delivery date and estimated arrival window the week of your event, once it has been scheduled. Delivery times are ESTIMATED, not guaranteed. Deliveries are made 9:00 AM to 5:00 PM Monday-Friday, pick ups are done the following business day after your event, or as scheduled by Palm Beach Event Rentals. Deliveries made on Saturday or Sunday come by request of the customer for an additional charge. Friday-Sunday orders are picked up on Monday 9:00 AM to 5:00 PM unless otherwise scheduled by Palm Beach Event Rentals.
Palm Beach Event Rentals offers late night pick up services if the venue requires. Late night pickups are an additional charge and they must be arranged at least one week prior to delivery. If our crews arrive on site at the scheduled pick up time and the equipment is not ready to be picked up, you may lose your late pick up spot and there may be an additional fee.
Set up of tables, chairs, and linens can be added to your order for an additional fee. Delivery does not include Set Up. Call for specific product set up information.
Yes, however, we need to know this information prior to delivery. Additional fee(s) apply if crews need to go up/down elevators and stairs, go long distances, through narrow passages, or through multiple areas. Call for specific information.
Yes! You are welcome to pick up rentals from our location in Boynton Beach. Rental pick ups are done on a first-come first-serve basis; equipment availability is not guaranteed. Equipment pick up is available Monday – Friday 10:00 AM to 4:00 PM. Our location closes promptly at 4:00 PM, therefore we strongly advise arriving no later than 3:00 PM to allow for sufficient pickup time. Rentals can be picked up no sooner than 1 business day prior to your event, and must be returned the following business day after your event. Rental rate is for one day only; equipment not returned by “Return Date” listed on invoice is subject to an extended rental rate.
If your event is on Saturday or Sunday, pick up is on Friday with return on Monday. Please be advised our location is not open for pick ups on weekends. Loading and unloading of equipment, as well as properly securing equipment in transport vehicle, is customer’s responsibility. Equipment must be properly secured in transport vehicle and straps, tie-downs, etc… must be supplied by customer. Equipment cannot be placed in any manner deemed unsafe by Palm Beach Event Rentals, including on top of vehicles, trailers, etc.
Persons picking up equipment must provide a valid credit card and driver’s license. If the person listed on billing address will not be the person picking up, you MUST contact the office at least 24 hours prior to pick up. Equipment will not be released to anyone not listed on account.
*Card Payments: A 3% Processing Fee will be added to all Credit Card or Debit Card Payments. **Minimum Credit/Debit Card Transaction: $50.00**
***All items must be picked up in an enclosed vehicle (van, SUV, box truck). These items will not be released to any unenclosed vehicle (i.e. pick up truck).
Some rentals are not available for pick up including. Contact us for specific product information.
Have any questions? Want to request a product we don’t have? We are always available to talk about your next big event and how we can help.